🚚 Shipping & Tracking Policy
At TOTO STEPS, we know how special your order is — whether it’s for your own little one or a gift for someone you love. That’s why we’re committed to getting your package to you quickly, safely, and with love.
📦 Shipping Information
1. Local Deliveries (Kenya):
We offer nationwide delivery across Kenya. Orders are typically delivered within 2 to 5 business days, depending on your location. You’ll receive a confirmation once your order is processed and out for delivery.
2. International Shipping:
We do ship internationally! Delivery times may vary by country, usually taking between 7 to 21 business days. Customs delays may occur depending on your region. We’ll always provide tracking to keep you informed.
⏱️ Order Processing
Orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed the next business day.
💸 Shipping Costs
Shipping fees are calculated at checkout based on your delivery location and the weight of your order. You’ll be able to view and confirm the shipping fee before completing your purchase.
🚚 Tracking Your Order
Once your order is shipped, you’ll receive a tracking number via email or SMS. You can use this number to follow your order’s journey right to your doorstep. If you do not receive a tracking number within 48 hours of placing your order, please contact us.
🎁 Delivery Notes
We always strive to deliver within the estimated time, but delays can sometimes happen due to courier or weather issues.
If your delivery seems delayed, feel free to reach out — we’re happy to help track it for you.
Please ensure your delivery details are correct to avoid any delays or missed deliveries.
🍼 Questions or Concerns?
If you have any questions about your shipping status, need help tracking your order, or anything else, please contact our support team at Uniquecomfort95@gmail.com or via WhatsApp. We’re here to help and ensure you have a joyful, stress-free shopping experience.